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Service Technician II

Company: Hawaii Gas
Location: Hilo
Posted on: November 13, 2019

Job Description:

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Job Locations - US-HI-Hilo
Posted Date 4 weeks ago(10/16/2019 9:30 PM)

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JOB SUMMARY Performs as a skilled technician following specific policies/procedures/methods in responding to written/verbal instructions regarding the installation, inspection, testing, repair, and adjusting of all types/models of gas utilization appliances/equipment and systems for residential and commercial users.


* Inspects and tests appliances, equipment, and associated systems on customers premises to activate service or determine cause of complaint. Ensures correct metering (delivery) pressure is documented on service order. Checks high pressure service for dust, water or plug. When major repairs or parts are necessary, discusses with customer the repairs and costs as set forth in the stock parts price manual and special order parts, using current labor rates; initiates service orders. Uses human senses, leak-detecting solution, and gas detection or measurement equipment such as leak detector, manometer, pressure gauge to detect problem. If a problem is detected and cannot be repaired immediately, issues an unsatisfactory condition report and explains to the customer what needs to be done. Refers more difficult tasks or work orders to, or collaborates the repair with the Customer Service Foreman.

* Fixes the problem: Cleans, adjusts, repairs, changes, or replaces burners, pilot lights, controls, baffle, appliance valves, appliance regulators, defective or old age meters, or any or any other part, mechanism or electronic device pertaining to the operation of appliances, equipment, and systems. Uses leak-detecting solution and gas detection or measurement equipment such as leak detector, manometer, pressure gauge to verify that the problem has been corrected.

* Locks, unlocks, reads, changes, and removes meters; initiates plugged service. Investigates high bill complaints and completes service orders as to work performed. Collects money on C.O.D. orders and plug meter orders; properly accounts for revenues collected and delivers money to Dispatcher or Cashier.

* Functions as a first-responder in gas-related situations such as fires, leaks, broken pipes, and explosions. Performs necessary emergency repairs and applies stopper or other approved method when necessary to secure leak. Sets-up hot zones, directs all personnel at the emergency site and stands-by at the site when necessary until properly relieved by appropriate personnel. Communicates all findings to dispatcher.

* Provides and extends at all times a courteous and tactful demeanor when dealing with all customers or the public. Advises or instructs consumer in the proper and efficient operation of their appliances/equipment.

* Drives Company vehicle and maintains necessary supplies and equipment needed to perform duties.

* Performs clerical/administrative duties such as preparing reports, inputting data into the computer, etc.

* Works in a safe and responsible manner. Complies with and where required enforces all safety rules, regulations and practices in effect and established/adopted by the Company. Cooperates in the fullest in the promotion of safety, safe work habits, and good housekeeping to include the reporting and rectifying, as qualified, any unsafe conditions or act. Maintains all EH&S training on a current basis.

* Performs related work as required an/or directed including: instructing/inspecting work of lesser grade service technicians for quality standards prescribed by manufacturer specifications, industry standards, or county plumbing codes. Performs as a Dispatcher as required.


Education/Certification/License: Preferably a high school graduate with technical schooling. Must have satisfactorily completed the in-house or Company-sponsored Service Technician training and Field Evaluation programs; must pass continuing refresher courses. Must have a valid Hawaii driver s license and have a clean traffic abstract or an abstract that is acceptable to Human Resources. Must possess or be able to secure and maintain required security clearances such as AOA, TWIC, and MARSEC. Failure to secure and maintain these certifications will disqualify employee for this position and may lead to termination.

Experience: At least three years successful and progressive experience in the job duties described of which two years must has been as a Service Technician III; these experience requirements may be reduced at management s sole discretion based on need and for the individual who demonstrates exceptional ability and skills to perform the duties of Service Technician II with the approval of the V.P. Human Resources. The individual must have demonstrated the knowledge and ability to effectively install, repair, test and adjust gas appliances, equipment and systems, and have a work record of dealing tactfully and courteously with customers. Possesses a very good working knowledge of departmental operating rules and procedures, pertinent codes, regulations, standards and safety rules/regulations/practices in addition to standard practices and procedures for this trade. Qualified in all phases of the work described. Very proficient in the proper use of tools, materials, and equipment of the trade and have a good safety record. Must be a safe and competent driver, cognizant of all traffic laws. Ability to use two-way communications radio, computer and other office equipment.

Physical Demands: See Attached Job Audit Form. Good physical condition to perform the requirements of the job and maintain certification/qualification/license. No back or serious eye limitation including color blindness or restriction on respirator use; must have a keen sense of smell. Must not have claustrophobia. Work involves moderate to heavy degree of physical effort; e.g. to move ranges, refrigerators, tanks, etc.

Supervision: Under the general supervision of the Manager, Customer Service receives work assignments from the Foreman or Dispatcher. Latitude for independent judgment and action in carrying out the details as prescribed in Company/department policy, procedures or standards. Occasionally has a helper; instructs helper/trainee in proper methods, procedures, etc. and ensures adherence to safety rules and practices.

Working Conditions: See Attached Job Audit Form. Works indoors and outdoors; crawls under houses and worked in confined spaces. Degree to which exposed to gas fumes varies from light to an occasionally heavy concentration requiring the use of a gas respirator. Subject to work at nights, on weekends, holidays, to include emergency call outs.

Other Qualifications: Reports for duty in prescribed uniform and works with appropriate PPEs. Always presents as neat and clean an appearance as job conditions will permit. Must have a pleasing personality and be courteous and tactful in handling all customers. Must carefully observe all safety measures and shall not have an unsatisfactory work history of accidents.

Explanatory Remarks: The work of this classification is characterized by the demonstrated ability to successfully handle customer complaints.

Hawaii Gas is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

Keywords: Hawaii Gas, Hilo , Service Technician II, Professions , Hilo, Hawaii

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