Service Technician II
Company: Hawaii Gas
Posted on: November 13, 2019
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SERVICE TECHNICIAN II
Job Locations - US-HI-Hilo
Posted Date 4 weeks ago(10/16/2019 9:30 PM)
# of Openings
JOB SUMMARY Performs as a skilled technician following specific
policies/procedures/methods in responding to written/verbal
instructions regarding the installation, inspection, testing,
repair, and adjusting of all types/models of gas utilization
appliances/equipment and systems for residential and commercial
* Inspects and tests appliances, equipment, and associated systems
on customers premises to activate service or determine cause of
complaint. Ensures correct metering (delivery) pressure is
documented on service order. Checks high pressure service for dust,
water or plug. When major repairs or parts are necessary, discusses
with customer the repairs and costs as set forth in the stock parts
price manual and special order parts, using current labor rates;
initiates service orders. Uses human senses, leak-detecting
solution, and gas detection or measurement equipment such as leak
detector, manometer, pressure gauge to detect problem. If a problem
is detected and cannot be repaired immediately, issues an
unsatisfactory condition report and explains to the customer what
needs to be done. Refers more difficult tasks or work orders to, or
collaborates the repair with the Customer Service Foreman.
* Fixes the problem: Cleans, adjusts, repairs, changes, or replaces
burners, pilot lights, controls, baffle, appliance valves,
appliance regulators, defective or old age meters, or any or any
other part, mechanism or electronic device pertaining to the
operation of appliances, equipment, and systems. Uses
leak-detecting solution and gas detection or measurement equipment
such as leak detector, manometer, pressure gauge to verify that the
problem has been corrected.
* Locks, unlocks, reads, changes, and removes meters; initiates
plugged service. Investigates high bill complaints and completes
service orders as to work performed. Collects money on C.O.D.
orders and plug meter orders; properly accounts for revenues
collected and delivers money to Dispatcher or Cashier.
* Functions as a first-responder in gas-related situations such as
fires, leaks, broken pipes, and explosions. Performs necessary
emergency repairs and applies stopper or other approved method when
necessary to secure leak. Sets-up hot zones, directs all personnel
at the emergency site and stands-by at the site when necessary
until properly relieved by appropriate personnel. Communicates all
findings to dispatcher.
* Provides and extends at all times a courteous and tactful
demeanor when dealing with all customers or the public. Advises or
instructs consumer in the proper and efficient operation of their
* Drives Company vehicle and maintains necessary supplies and
equipment needed to perform duties.
* Performs clerical/administrative duties such as preparing
reports, inputting data into the computer, etc.
* Works in a safe and responsible manner. Complies with and where
required enforces all safety rules, regulations and practices in
effect and established/adopted by the Company. Cooperates in the
fullest in the promotion of safety, safe work habits, and good
housekeeping to include the reporting and rectifying, as qualified,
any unsafe conditions or act. Maintains all EH&S training on a
* Performs related work as required an/or directed including:
instructing/inspecting work of lesser grade service technicians for
quality standards prescribed by manufacturer specifications,
industry standards, or county plumbing codes. Performs as a
Dispatcher as required.
Education/Certification/License: Preferably a high school graduate
with technical schooling. Must have satisfactorily completed the
in-house or Company-sponsored Service Technician training and Field
Evaluation programs; must pass continuing refresher courses. Must
have a valid Hawaii driver s license and have a clean traffic
abstract or an abstract that is acceptable to Human Resources. Must
possess or be able to secure and maintain required security
clearances such as AOA, TWIC, and MARSEC. Failure to secure and
maintain these certifications will disqualify employee for this
position and may lead to termination.
Experience: At least three years successful and progressive
experience in the job duties described of which two years must has
been as a Service Technician III; these experience requirements may
be reduced at management s sole discretion based on need and for
the individual who demonstrates exceptional ability and skills to
perform the duties of Service Technician II with the approval of
the V.P. Human Resources. The individual must have demonstrated the
knowledge and ability to effectively install, repair, test and
adjust gas appliances, equipment and systems, and have a work
record of dealing tactfully and courteously with customers.
Possesses a very good working knowledge of departmental operating
rules and procedures, pertinent codes, regulations, standards and
safety rules/regulations/practices in addition to standard
practices and procedures for this trade. Qualified in all phases of
the work described. Very proficient in the proper use of tools,
materials, and equipment of the trade and have a good safety
record. Must be a safe and competent driver, cognizant of all
traffic laws. Ability to use two-way communications radio, computer
and other office equipment.
Physical Demands: See Attached Job Audit Form. Good physical
condition to perform the requirements of the job and maintain
certification/qualification/license. No back or serious eye
limitation including color blindness or restriction on respirator
use; must have a keen sense of smell. Must not have claustrophobia.
Work involves moderate to heavy degree of physical effort; e.g. to
move ranges, refrigerators, tanks, etc.
Supervision: Under the general supervision of the Manager, Customer
Service receives work assignments from the Foreman or Dispatcher.
Latitude for independent judgment and action in carrying out the
details as prescribed in Company/department policy, procedures or
standards. Occasionally has a helper; instructs helper/trainee in
proper methods, procedures, etc. and ensures adherence to safety
rules and practices.
Working Conditions: See Attached Job Audit Form. Works indoors and
outdoors; crawls under houses and worked in confined spaces. Degree
to which exposed to gas fumes varies from light to an occasionally
heavy concentration requiring the use of a gas respirator. Subject
to work at nights, on weekends, holidays, to include emergency call
Other Qualifications: Reports for duty in prescribed uniform and
works with appropriate PPEs. Always presents as neat and clean an
appearance as job conditions will permit. Must have a pleasing
personality and be courteous and tactful in handling all customers.
Must carefully observe all safety measures and shall not have an
unsatisfactory work history of accidents.
Explanatory Remarks: The work of this classification is
characterized by the demonstrated ability to successfully handle
Hawaii Gas is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
Keywords: Hawaii Gas, Hilo , Service Technician II, Professions , Hilo, Hawaii
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