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Customer Service - C

Company: Travel by Tilly
Location: Hilo
Posted on: November 20, 2022

Job Description:

Our travel agency is searching for a friendly and professional Remote Customer Service Agent to join our team. As an agent, you should be passionate about seeing the world and helping others do the same. This role involves planning holidays, suggesting travel destinations, maintaining client files, and managing large-scale events. In this position, your ultimate goal will be to keep our clients satisfied and loyal for future services. The ideal candidate will be an excellent communicator with in-depth knowledge of domestic and international travel destinations. To succeed in this role, you should also possess outstanding negotiation and sales skills. - Responsibilities :

  • Plan and Book air and ground transportation for clients.
  • Research best pricing and options according to the client's specifications.
  • Speak to other business partners in our private travel community to facilitate a positive experience for clients.
  • Book hotel reservations for guests in their desired location, ensuring their specifications for their stay are met.
  • Plan and promote accommodations and travel scenarios.
  • Attend supplier training as necessary. - Qualifications :
    • No experience needed.
    • Company training is provided.
    • Trainable and Coachable
    • Exceptional organizations skills are essential
    • Customer service experience is a plus, but not required.
    • Ability to understand clients travel goals and needs and exceed their expectations
    • Ability to locate the ideal travel options for clients upon a scheduled meeting detailing their travel aspirations.
    • Must be a self-starter, goal-driven and business-minded.
    • Promote tours and vacation excursions through local media and social media.
    • Ability to work remotely (phone with internet or computer/laptop) - Benefits :
      • Plenty of room to grow in the business
      • Earn your own IATA number & CLIA
      • Discounted travel
      • Training included with opportunities for FAM trips/Complimentary trips
      • Extremely flexible hours
      • Part-time or Full-time
      • Personal discount directory for you to use as you please (discounts on food, auto, clothing, travel, & much more) -
      • Remote Powered by JazzHR

Keywords: Travel by Tilly, Hilo , Customer Service - C, Other , Hilo, Hawaii

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