Product Specialist- Cloud, Bioinformatics (RELOCATE TO HAWAII!)
Company: Jobot
Location: Hilo
Posted on: June 24, 2022
Job Description:
Fully remote with a mid-size start up, rated 4.7/5 on Glassdoor,
leader in Biotech space, great stock options, 100% company paid
health insurance!This Jobot Job is hosted by: Emily OlingerAre you
a fit? Easy Apply now by clicking the "Apply Now" button and
sending us your resume.Salary: $130,000 - $140,000 per yearA bit
about us:We are a leading cloud-based SaaS startup in the biotech
industry. Our health informatics platform serves customers across a
spectrum of industries - government, biopharmaceutical, clinical
diagnostics, healthcare, and academic research globally. Our
platform provides a secure and collaborative environment where
genomics, multi-omics, and real-world data can be combined with
clinical data at scale, providing new insights that can lead to
improved diagnostics, new targeted therapies and better patient
care.We are working to advance our growth to further serve leading
healthcare and life science organizations! If you are interested in
becoming a leader in the Biotech space, apply today!Location: 100%
remote!, Must live in the Hawaii (GMT-10) time zoneWhy join us?
- 100% of health premiums paid by employer for you, 75% paid for
dependents
- $100M in funding with GREAT STOCK OPTIONS
- FSA
- 401K and Stock options
- PTO/Vacations
- Great company culture
- 100% remote
- Rapidly growing companyJob DetailsWe are looking for a Cloud
Specialist to join the team to directly interact with clients to
help them succeed with our cloud platform and solutions and to
proactively foster client relationships. The ideal match for this
position will have a background in Software Engineering and/or
Bioinformatics and be able to speak to the scientific aspects of
our platform. Responsibilities:
- Use critical thinking and problem-solving skills to analyze,
define, and solve complex client scientific and technical
concerns.
- Provide personable and responsive support with high technical
expertise to our clients
- Develop strong interdepartmental collaborations to ensure
client satisfaction and success
- Foster client relationships
- Understand client needs and effectively assist with
product-related inquiries
- Troubleshoot technical issues and provide high-quality
resolutions to clients in a timely manner
- Develop and maintain internal and client-facing product assets
(such as online documentation, FAQs, videos, etc.)
- Manage client engagements cases and provide feedback to the
partner departments for continuous improvements in the client
experienceQualifications:
- Degree in software engineering, computer science, or related
biotechnology field or equivalent experience.
- Fluency in at least one programming language (Python, BASH, R,
Java, etc.)
- Strong knowledge and working experience with cloud
infrastructure, such as AWS and Azure
- Exceptional analytical and problem-solving skills
- Strong ability to work with cross-functional teams to identify
and solve customer-related issues
- Hands-on experience with handling and resolving complex
technical issues
- Highly proficient in the use of office products such as Google
Docs, Google Sheets, and Google SlidesBonus Points:
- Experience with customer relationship management (CRM) software
(preferably, Salesforce) is strongly preferred
- Experience in a customer-facing role is strongly preferred
- Knowledge of the concepts of genomics and molecular
biology
- Knowledge of secondary or tertiary analysis tools and pipeline
tools/development for NGS workflows
- Knowledge of NGS and its application
- Experience with WDL/CWL/Cromwell
- Experience with Docker/KubernetesInterested in hearing more?
Easy Apply now by clicking the "Apply Now" button.
Keywords: Jobot, Hilo , Product Specialist- Cloud, Bioinformatics (RELOCATE TO HAWAII!), Other , Hilo, Hawaii
Didn't find what you're looking for? Search again!
Loading more jobs...