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Operations Mgr

Company: Global Aviation Services
Location: Hilo
Posted on: May 3, 2021

Job Description:

Position Function:

Direct supervision of all staff, at the account/unit level to ensure client satisfaction for the company. Implements business practices in order to uphold Company mission and values. Also assists the Operations Manager with tasks as assigned.

Interfaces with:

  • Airline
  • Airport
  • Subcontractors

Primary Duties and Responsibilities May Include the Following:

Ensures service delivery to customer airlines/airport in accordance with contracts and within the agreed budget level.

Ensures safety and security procedures are in accordance to standards set forth within the PrimeFlight Standard Operations Manual, Safety & Training Manual, Aviation Security Manual, Cargo Manual (if applicable) and Safety Management Systems Manual and in accordance with international aviation standards.

Liaises with airline station managers, airport operations managers, handling agents, Customs, Immigration and Security officials and other airport stake holders.

Recruiting and staffing, following recruiting and hiring policies and procedures and ensures staffing levels are maintained to meet internal/external service level/quality assurance standards.

Monitors performance and takes action to correct any shortfalls.

Ensures Senior Management and Director, Corporate Safety and Compliance are immediately notified of any current or pending audits and results.

Provides guidance and leadership to the team.

Investigates and reports all accidents, incidents and irregularities, including work related accidents/incidents, passenger incidents involving PrimeFlight employees and property and/or aircraft damage.

Ensures compliance with all local, state and federal rules and security measures.

Provides reports as required and service delivery measurements.

In conjunction with the VP, Corporate Safety and Compliance develops and implements the station Emergency Response Plan.

Works shifts as required by the business operations.

Promotes and supports workplace diversity initiatives.

Assist and/or Lead startup operations across all lines of business.

The ability to backfill open station leadership positions during times of vacancy.

Project Management

Travel will be required, up to 75%.


  • Minimum 5+ years' experience as a Station Manager, Account Manager or Operations Manager.
  • Fully conversant with passenger service handling procedures, aviation safety and security procedures and PrimeFlight safety and security procedures.
  • Strong communication skills and ability to effectively interact with senior airline, airport and other stakeholder personnel at the airport.
  • Financially and commercially astute with experience and strong grasp of financial practices including P&L responsibility.
  • Excellent leadership and people management skills
  • Good working knowledge of ramp GSE and the IATA Standard Ground Handling Agreement (if applicable to the station).
  • Aptitude to develop the management team, provides succession planning and re-engineers business processes as demanded by changes in the business.


    • Demonstrates knowledge of and experience with applicable professional/technical principles and practices, citywide and departmental procedures/policies and federal and state rules and regulations.
    • Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
    • Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.
    • Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
    • Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
    • Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
    • Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Education Requirements

  • College Degree or equivalent work experience required
  • College degree in business or a closely related field may substitute for the required experience

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand and walk
  • Use hands to finger, handle, or feel
  • Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
  • Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Keywords: Global Aviation Services, Hilo , Operations Mgr, Other , Hilo, Hawaii

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