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Manager, Cargo Operations - ITO

Company: Hawaiian Airlines Inc
Location: Hilo
Posted on: May 3, 2021

Job Description:

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'ina and introducing our islands to the world!

Key Responsibilities

  • Manages and administers all aspects of Cargo operations at their cargo station including personnel, budgets, capital planning, station accounting, facility management and maintenance, equipment, and customer service
  • Responsible for overall operational performance and developing continuous improvement initiatives to support service excellence
  • Manage and represent an active safety culture, fostering employee engagement and inspecting assigned work areas for threats and hazards, reporting results and findings, and developing mitigation measures or action plans
  • Ensure cargo operation is in full compliance with all government regulatory requirements to include TSA cargo security, Customs (CBP) AMS, FAA Dangerous Goods, DOT, USDA, HI USDA, EPA, and other Federal and State Regulatory agencies
  • Disseminate Cargo Manuals, Cargo Bulletins and Cargo Alerts and technical writing as required
  • Serve as the stations Cargo systems (SmartKargo) subject matter expert
  • Direct, supervise, train and improve cargo agent proficiencies in technical and computer skills, customer service, and all related cargo procedures
  • Prepare and input employee payroll data
  • Conducts audits to ensure regulatory compliance
  • Responsible for ULD inventory
  • Coordinates daily operation with Cargo Sales and other cargo locations to ensure service standards are achieved and maintained
  • Provide leadership, coaching, and direction to station personnel
  • Professional development and other related duties as assigned such as special projects
  • Disseminate cargo manuals, bulletins, alerts, and technical writing as required
  • Administer employee schedules, shift bidding and recruitment; manage attendance
  • Ensure all employees remain current with required training and certifications
  • Mirrors and fosters a work culture that is based on Company purpose - "Aloha in everything we do" - and values of Malama, Ho'okipa, Lohaki, and Po'okela
  • Other work requested and directed by Regional Manager or Senior Cargo Management


Minimum Requirements

  • High School Diploma or equivalent education
  • Two years of airline customer service, cargo, or related experience
  • One year supervisor experience leading individual employees as well as positively influencing other through people focused participative leadership skills
  • Excellent communications skills both written and verbal
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other applications as required
  • Able to become knowledgeable of HA Policies and Procedures and Regulatory compliance to include FAA and TSA regulations regarding cargo operations, safety and security
  • Must complete all regulatory training to include but not limited to: dangerous goods/HAZMAT acceptance, handling and awareness; cargo security and screening
  • Must complete Cargo systems (SmartKargo) training and must be proficient in all SmartKargo procedures and must be able to assist vendor personnel with SmartKargo concerns and issues
  • Able to make decisions in a fast-paced changing environment and manage multiple tasks to meet deadlines
  • Available for work travel to inter-island and Trans Pac destinations
  • Flexible to work various shifts with on-call availability to support irregular cargo operations
  • Able to successfully obtain an AOA badge, CBP seal and other required badging/seals for the airport including a Ramp license

All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

  • Bachelor's degree
  • Experience managing employees under a collective bargaining agreement

About Hawaiian Airlines

Hawaiian has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by Cond Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i.

Now in its 92nd year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai'i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Keywords: Hawaiian Airlines Inc, Hilo , Manager, Cargo Operations - ITO, Other , Hilo, Hawaii

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