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Clinical Operations Manager

Company: Hui Malama Ola Na Oiwi
Location: Hilo
Posted on: May 3, 2021

Job Description:

In collaboration with the Medical Director, the Clinic Operations Manager is responsible for ensuring successful day-to-day clinical operations and delivery of clinical services. Lead efforts to improve quality outcomes and clinic operations in a way that contributes to an enhanced experience for staff and patients. Oversee the functioning of key systems vital to clinic operations, including efficient systems for scheduling, managing clinic flow, referral tracking, panel management, and maximum revenue collection.

This position oversees and supports all areas of Practice Management, including, but not limited to:

  • Manages patient scheduling and patient registration including insurance verification and authorization verification.
  • Provides customer service to patients including resolving patient complaints and improve patient satisfaction.
  • Assists the Medical Director and HR with interviewing, hiring, and training clinical staff in accordance with HR guidelines. Manage on-boarding of new staff including orientation and EHR training.
  • Supervises operational staff, which may include clinical staff other than providers.
  • Oversees facilities, maintenance, and inventory of practice.
  • Optimizes EHR to meet providers' expectations to manage patient scheduling, clinical documentation, problem lists, orders, prescriptions, tasks, patient education, and communications.
  • Maximizes opportunities for provider interaction with patients and minimize provider time spent on navigating EHR and activities not related to improving and providing patient care.
  • Provides administrative and technical support to providers to manage patient panels in the EHR and to maintain accurate panel listings with carriers.
  • Provides assistance to the Medical Director and technical support to providers and clinic staff to assist with population health management to track and report performance on quality measures.
  • Works with Medical Director/Chief Financial Officer to manage financial performance of clinic.
  • Works with Medical Director/Chief Financial Officer to optimize revenue cycle management key components.


  • Bachelor's degree from an accredited four-year college or university.
  • Certification in Physician Practice Management, or equivalent, preferred.


  • 5 years' experience in a Medical or Clinical Office setting.
  • 3 years' experience in Medical Officer or Healthcare Management.

Keywords: Hui Malama Ola Na Oiwi, Hilo , Clinical Operations Manager, Other , Hilo, Hawaii

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