Client Services Manager, Home Health

Company: BAYADA Home Health Care
Location: Hilo
Posted on: May 3, 2021

Job Description:

"While the world is cautioned to stay home in response to the Coronavirus (COVID-19) pandemic, BAYADA's mission to safely keep people there has never been more important. Without home care, our clients risk infection and hospitalization-at hospitals with already-strained resources.

With the protection of our clients and caregivers as our highest priority, we have mobilized a swift, efficient, and comprehensive response so that we can stay on the front lines, giving care-safely. If you're the type of person who rises to the occasion and wants to make a difference in the lives of others, we want to meet you (virtually, even)! We can work through this crisis-together."

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Big Island Visits Office. This person can sit in either Hilo or Kailua-Kona.  If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you.  BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees 

Qualifications for a Client Services Manager:

• Bachelor degree is required
• Prior knowledge of/experience with Medicare and OASIS a plus
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication  and interpersonal skills

BAYADA Offers:

• Comprehensive salary
• Medical / Dental / Prescription / Vision
• Paid time off
• Tuition reimbursement
• 401k with company match

About BAYADA

Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. BAYADA employs more than 26,000 nurses, home health aides, therapists, medical social workers, and other home health care professionals who serve their communities in 22 states from more than 345 offices, with locations in Germany, India, Ireland, New Zealand, South Korea, Canada, and the UK.

In 2019, Baiada oversaw the company's unprecedented transition to a not-for-profit organization to ensure BAYADA's mission, purpose, and business model would endure, and to help BAYADA realize its vision of helping millions of people worldwide experience a better quality of life at home.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers and qualified applicants will not be discriminated against on the basis of race, religion, gender and gender identity, nationality and origin, disability, sexual orientation, age, veteran status, and experiences.

Keywords: BAYADA Home Health Care, Hilo , Client Services Manager, Home Health, Other , Hilo, Hawaii