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HPC - Service Manager

Company: Hawthorne Machinery Co.
Location: Hilo
Posted on: May 3, 2021

Job Description:

POSITION SUMMARY: Under the direction of the General Service Manager, this position exits to assure quality service repairs and processes by enforcing quality standards; supervising staff.ESSENTIAL FUNCTIONS:Identifies current and future customer support programs, provides assistance with equipment commissioning and ensures responsive service calls by establishing rapport with customers, management, technical personnel, technicians and other persons in a position to understand servicing.Achieves financial objectives by preparing an annual service department budget; scheduling expenditures; analyzing variances; initiating corrective actions, providing information for profit meetings.Maintains service staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.Ensures production operations by determining work priorities, scheduling overhauls and repairs, maintenance, and installation of machines, tools, and equipment.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.Protects employees and visitors by maintaining a safe a clean working environment.Maintains technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:Must have a high school diploma or equivalent is required with five to seven years’ experience providing service advising services.Associate’s Degree in a technical curriculum will be considered with a minimum of three years’ of experience in a similar role at a management level.Must have good communication skills and proper business etiquette.Ability to multitask and establish priorities.Ability to maintain organization in a changing environment. Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelinesMust have good working knowledge of MS Office programs.Must have a valid Hawaii Drivers’ License with a good driving record.PHYSICAL DEMANDS:Walking and moving about on foot often up and down stairs.Handling: Seizes, helps or works with hands.Lifting: Raises or lowers miscellaneous paperwork.Reaching: Extends hands and arms in any direction.Stooping: Bends body downward and forward by bending at knees or waist.Standing: Remains in standing position, if required to perform various functions of the job.Vision: Read paperwork, employment files and records on the computer.Talking: Communications by phone and in person.Sitting: Sits at desk. Sits for long periods of time.ENVIRONMENTAL: Noise: Works in conditions with constant or intermittent noise.Temp/Weather: Works in an office environment. ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.Hawthorne Cat® is an Equal Employment Opportunity/M/F/disability/protected veteran status.Hawthorne Cat® Participates in E-Verify.

Keywords: Hawthorne Machinery Co., Hilo , HPC - Service Manager, Other , Hilo, Hawaii

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