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Case Worker

Company: The Salvation Army
Location: Hilo
Posted on: May 3, 2021

Job Description:

Description JOB SUMMARY: The Case Worker will process applications and determine eligibility for financial assistance (rent/mortgage and utility assistance) and process financial assistance requests based on contract scope. ESSENTIAL QUALIFICATIONS: A Bachelors of Arts degree in social service related field (e.g. counseling, psychology or social work) or a high school diploma with at least two years of extensive practical experience, a valid Hawaii Drivers License, CPR training. Strong Microsoft Skills, especially Excel. The Case Worker must understand and support the work and the mission of The Salvation Army reflected in character, values and beliefs. DUTIES: + Coordinate the operational processes and ensure case work is in compliance with contract guidelines. + Conduct intake of financial aid applicants and determine eligibility. + Interview and assist homeless applicants to receive appropriate services. + Enter information in electronic data systems. + Create ledgers. Maintain records and assist in the timely preparation of reports. + Coordinate with landlords and vendors, as appropriate in the process of financial assistance. + Actively participate in community outreaches, as appropriate. + Refer clients to case managers, providers, community resources, including possible rental units, as appropriate. + Maintain case files with privacy and confidentiality standards. + Conduct client follow-ups by phone or in person, as needed. + Distribute resources and information. + Attend community resource meetings. + Respond to and assist walk-in and appointments for assistance. + Perform other duties as assigned. MENTAL DEMANDS: + Work under stressful conditions. + Interact with others with courtesy and tact. + Manage and prioritize multiple projects with tight deadlines in an organized and efficient manner. + Respond to crisis situations that may require de-escalation. + Complete projects on schedule. + Maintain confidentiality. + Maintain regular and punctual work attendance. PHYSICAL DEMANDS: The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by car or airplane. COMMUNICATION DEMANDS: The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephones; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies EQUIPMENT NEEDS: Use office equipment such as computers, photocopiers, scanners, calculators, etc. Strong Microsoft Word and Excel skills required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: The Salvation Army, Hilo , Case Worker, Other , Hilo, Hawaii

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