Apply Now! Vacation Advisor
Company: Aulani, A Disney Resort & Spa
Location: Hilo
Posted on: November 3, 2025
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Job Description:
Vacation Advisor "We create happiness." That's our motto at Walt
Disney Parks and Resorts, and it inspires everything we do. At
Disney, you'll help bring the magic to life by enabling families to
plan the trip of a lifetime. Imagine spending your day helping
families from Japan plan unforgettable experiences at Disney
destinations around the world - from our iconic Parks and Resorts
in the U.S., Asia, and Europe, to magical voyages on Disney Cruise
Line and Adventures by Disney trips across the globe. If you speak
fluent Japanese and English, are comfortable working from home on a
computer, and excel at building connections over the phone, this
could be the perfect role for you. This position will report to the
Member Services Manager. This position is based in Kapolei, Hawaii
You Will: - Provide information (via phone or email) to
Japanese-speaking Disney Vacation Club Members about resorts,
cruise ships, restaurants, and activities. - Assist Members in
planning customized trips that maximize their vacation time and
resources. - Maintain designated levels of service satisfaction
while meeting required departmental metric expectations. - Resolve
Member concerns with empathy and efficiency to ensure magical
experiences. - Accurately document all interactions using multiple
software applications. - Offer expert advice on travel options and
amenities across Disney destinations. - Stay current on Disney
products, news, and offerings to provide the most up-to-date
information. - Collaborate with other departments to ensure
seamless service and Member satisfaction. - Easily adapt to
offering new products and services. - Complete all required Company
trainings and compliance courses. - Occasionally support operations
on-site at Aulani Resort for training or business needs. You Will
Have: - Fluency in both Japanese and English (speaking, reading,
and writing). - A high-speed internet connection and a private work
environment at home (on the island of Oahu). - Strong customer
service and critical thinking skills, with the ability to make
independent decisions in real time. - Excellent verbal and written
communication skills, with the ability to convey warmth and
enthusiasm over phone and email. - Availability to work "Japan
hours" (2:00 p.m. - 10:00 p.m. Hawaii time), Monday-Friday, with
flexibility for holidays. - Proficiency in Microsoft Office Suite
and the ability to navigate multiple applications and systems
simultaneously. - Strong typing skills and the ability to
troubleshoot basic hardware or connectivity issues with limited
support. Preferred Qualifications: - 1 year of experience in
hospitality, travel, or a related customer-facing role. -
Experience in a call center or high-volume service environment. -
Familiarity with Disney Vacation Club products and services. -
Experience with standard office software and customer service
platforms. Required Education: - High school diploma or work
equivalent. Additional Information: Benefits and Perks: Disney
offers a comprehensive rewards package to help you live your best
life. This includes health and savings benefits, educational
opportunities, and unique extras that only Disney can provide.
Learn more at Disney Careers . The pay rate for this role in
Kapolei, Hawaii is $27.85 to $37.66 per hour. The base pay actually
offered may vary depending on the candidate's geographic region,
job-related knowledge, skills, and experience, among other factors.
Select benefits may be provided as part of the compensation
package, such as medical, financial, and/or other benefits,
dependent on the level and position offered. To learn more about
our benefits visit:
Keywords: Aulani, A Disney Resort & Spa, Hilo , Apply Now! Vacation Advisor, Customer Service & Call Center , Hilo, Hawaii
